Legal Information
Last updated: 8 September 2026
This Legal Notice applies to the website and services operated under the trading name Crafted Keepsakes by Jade.
1. Business Information
Trading Name: Crafted Keepsakes by Jade
Business Structure: Sole Trader
Owner: Jade Glover
Country of Operation: United Kingdom
Crafted Keepsakes by Jade is a business operated by a sole trader and is not a limited company.
Where required by applicable law, the business owner's full legal name and relevant contact details will be made available to customers.
2. Use of This Website
By accessing or using this website, you agree to comply with this Legal Notice and any other terms and policies published on the website.
If you do not agree with these terms, you should not use this website.
We reserve the right to update, amend or remove website content at any time without prior notice.
3. Intellectual Property
Unless otherwise stated, all content displayed on this website belongs to or is used with permission by Crafted Keepsakes by Jade.
This includes, but is not limited to:
Business name and branding
Logos
Product photographs
Original designs
Graphics
Illustrations
Written content
Product descriptions
Social media content
Website design and layout
You must not copy, reproduce, modify, distribute, publish, sell or commercially use any of our original content, designs, photographs or branding without prior written permission.
4. Product Designs and Personalisation
Many of our products are handmade, customised or personalised.
Because our products may be handmade, slight variations in colour, positioning, sizing, finish or appearance may occur. These variations are part of the handmade nature of our products and do not necessarily constitute a fault.
Customers are responsible for ensuring that all information supplied for personalisation, including names, dates, wording, colours and other details, is accurate.
Crafted Keepsakes by Jade cannot be held responsible for errors resulting from incorrect information supplied by the customer.
Where an error has been made by Crafted Keepsakes by Jade, we will work with the customer to resolve the issue in accordance with their legal rights.
5. Customer-Supplied Content
Customers may provide photographs, artwork, logos, wording or other materials for use in creating personalised products.
By providing such material, you confirm that you have the necessary rights or permission to use and provide that material for this purpose.
Crafted Keepsakes by Jade is not responsible for copyright or other intellectual property infringement arising from content supplied by a customer where the customer did not have permission to use it.
6. Photographs of Finished Products
Unless otherwise agreed with the customer, Crafted Keepsakes by Jade may photograph finished products for use on our website, social media pages, portfolios and other promotional materials.
If a customer does not wish their completed order to be photographed or used for promotional purposes, they may request this before or at the time of placing their order.
Where appropriate, identifying personal information will not be publicly disclosed without permission.
7. Website Accuracy
We make reasonable efforts to ensure that the information provided on this website is accurate and up to date.
However, we cannot guarantee that all information will always be completely accurate, current or free from errors.
Product colours shown on screen may differ slightly from the actual product due to individual device and screen settings.
8. Website Availability
We aim to keep this website available and functioning properly. However, we cannot guarantee uninterrupted access.
The website may occasionally be unavailable due to maintenance, technical issues, updates or circumstances outside our reasonable control.
9. Third-Party Websites
This website may contain links to third-party websites, social media platforms or other external services.
These links are provided for convenience only. Crafted Keepsakes by Jade does not control or accept responsibility for the content, availability, security or privacy practices of third-party websites.
10. Limitation of Liability
Crafted Keepsakes by Jade takes reasonable care when creating, packaging and sending your order. However, we cannot be held responsible for delays, losses or problems caused by circumstances outside our reasonable control, such as postal or courier delays, supplier issues, technical problems, severe weather or other unforeseen circumstances.
Where a problem is caused by Crafted Keepsakes by Jade, we will work with you to resolve the issue fairly and in accordance with your legal rights.
Nothing in this Legal Notice limits or removes any rights you have under UK consumer law.
11. Events Outside Our Reasonable Control
We will not be responsible for failure or delay in fulfilling an order where this results from circumstances outside our reasonable control.
This may include:
Severe weather
Natural disasters
Fire or flooding
Power or internet failures
Supplier shortages
Postal or courier delays
Strikes or industrial action
Government restrictions
Technical failures
Other unforeseen circumstances beyond our reasonable control
Where possible, we will communicate with affected customers and take reasonable steps to minimise any disruption.
12. Privacy and Personal Information
Crafted Keepsakes by Jade respects your privacy.
Any personal information collected through this website or in connection with an order will be handled in accordance with our Privacy Policy and applicable UK data protection legislation.
Please refer to our Privacy Policy for information about how personal information is collected, used, stored and protected.
13. Changes to This Legal Notice
This Legal Notice may be updated from time to time to reflect changes to the business, website, services or applicable legal requirements.
The latest version will always be published on this website, together with the date it was last updated.
14. Governing Law
This Legal Notice is governed by the laws of England and Wales.
Where applicable, consumers will retain any mandatory rights and protections provided to them under UK consumer law.
15. Contact
If you have any questions regarding this Legal Notice or Crafted Keepsakes by Jade, please contact us using the contact details provided on our website.
Crafted Keepsakes by Jade
Sole Trader Business
United Kingdom