Privacy Policy

Last updated: 8 September 2026

At Crafted Keepsakes By Jade, we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store and protect your personal information when you visit our website, place an order or contact us.

By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

1. Who We Are

Crafted Keepsakes By Jade provides personalised, handmade and custom-made gifts and keepsakes.

For the purposes of UK data protection law, Crafted Keepsakes By Jade is responsible for the personal information we collect from you.

If you have any questions about this Privacy Policy or your personal information, please contact us using the contact details provided on our website.

2. What Information We Collect

Depending on how you interact with us, we may collect the following information:

Your name
Email address
Telephone number
Billing and delivery address
Information relating to your order
Personalisation details you provide for your products, such as names, dates, messages or other requested wording
Messages or enquiries you send to us
Information about how you use our website
Technical information such as your IP address, browser type and device information

We only collect information that is necessary to provide our products, services and website functionality.

3. How We Use Your Information

We may use your personal information to:

Process and fulfil your orders
Create and personalise your requested products
Arrange delivery of your order
Contact you regarding your order or enquiry
Process payments through our secure payment providers
Respond to customer service requests
Improve our website, products and services
Prevent fraudulent or unlawful activity
Comply with legal and accounting obligations
Send marketing communications where you have agreed to receive them

We will only use your information where we have a lawful reason to do so.

4. Payment Information

Payments made through our website may be processed by third-party payment providers.

We do not store or have access to your full payment card details. Payment providers process your information in accordance with their own privacy policies and security procedures.

5. Sharing Your Information

We may share your information with trusted third parties where necessary to run our business and provide our services. These may include:

Payment providers
Delivery and postal services
Website hosting providers
IT and website service providers
Professional advisers, where legally necessary

We only share the information necessary for these services to be provided.

We will not sell, rent or trade your personal information to third parties.

6. Personalised Information

As we create personalised products, you may provide us with names, dates, messages, photographs or other information that you would like included on your item.

This information will only be used for the purpose of creating and fulfilling your order, unless you have given us permission to use photographs or images of your finished item for promotional purposes.

7. Marketing

We may send you information about new products, offers or updates if you have chosen to receive marketing communications from us.

You can unsubscribe from marketing communications at any time by following the unsubscribe instructions provided or by contacting us.

8. How We Store and Protect Your Information

We take reasonable steps to protect your personal information from unauthorised access, loss, misuse or disclosure.

Your information is only kept for as long as necessary to fulfil the purpose for which it was collected, including fulfilling orders and meeting legal, tax and accounting requirements.

9. Your Data Protection Rights

Under UK data protection law, you may have the right to:

Request access to the personal information we hold about you
Request that incorrect information is corrected
Request that your information is deleted in certain circumstances
Object to certain uses of your information
Request that we restrict how your information is used
Withdraw consent where we rely on your consent
Request a copy of certain personal information in a portable format

If you would like to exercise any of these rights, please contact us using the details available on our website.

10. Third-Party Links

Our website may contain links to third-party websites or services. Please note that we are not responsible for the privacy practices or content of these websites.

We recommend that you read the privacy policy of any third-party website you visit.

11. Children's Privacy

Our website and products are not specifically directed towards children. We do not knowingly collect personal information from children without appropriate consent where this is required.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, along with the updated date.

We recommend checking this page occasionally to ensure you are aware of any changes.

13. Contact Us

If you have any questions about this Privacy Policy or how Crafted Keepsakes By Jade handles your personal information, please contact us using the contact details provided on our website.

Crafted Keepsakes By Jade
Personalised & Handmade Keepsakes